Privacy Policy
Last Updated: June 5, 2026
At The Brow Atelier ("we," "us," or "our"), your privacy is a top priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website thebrowatelier.icu, book an appointment, or interact with us in person at our West Hollywood studio. Please read this policy carefully. By using our site or services, you agree to the practices described herein.
1. Information We Collect
We may collect both personal and non‑personal information from you in the following ways:
- Personal Identification Information: When you book an appointment, fill out a contact form, or apply for a career, we may ask for your full name, email address, phone number, and any details you provide in a message.
- Booking & Service Data: We record the services you request, appointment dates and times, and any notes our artists make about your preferences or treatment history.
- Billing Information: If you purchase a package or membership, we collect payment card details through a secure, PCI‑compliant third‑party processor. We do not store full card numbers on our own servers.
- Technical Data: As you browse our site, we may automatically collect your IP address, browser type, device information, and pages visited through cookies and similar technologies. See our Cookie Policy for more details.
2. How We Use Your Information
We use the collected information for legitimate business purposes, including:
- To schedule, confirm, and manage your appointments.
- To communicate with you regarding your bookings, reminders, or changes to our policies.
- To process payments for services and products.
- To respond to your inquiries, feedback, or career applications.
- To improve our website, services, and overall customer experience.
- To send occasional promotional emails (you may unsubscribe at any time via the link in the email).
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share data only in the following circumstances:
- Service Providers: We work with trusted partners who help us operate our website, process payments, and manage appointments. These providers are obligated to protect your data and use it solely for the purpose of delivering the contracted service.
- Legal Compliance: We may disclose information if required by law, such as to comply with a subpoena, court order, or legal process served on our business.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner, provided they agree to uphold the terms of this policy.
4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files placed on your device that help us remember your preferences, analyze site traffic, and understand where our visitors come from. You can manage or disable cookies through your browser settings; however, some features of the site may not function properly as a result. For detailed information, see our Cookie Policy.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, or destruction. Our booking and payment systems are encrypted, and we limit internal access to client data only to employees who need it to perform their duties. While no online system is 100% secure, we strive to use industry‑standard practices to keep your data safe.
6. Your Rights & Choices
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access & Portability: You can request a copy of the personal information we hold about you.
- Correction: You can ask us to update or correct any inaccurate data.
- Deletion: You can request that we delete your information, subject to legal retention requirements.
- Opt‑Out of Marketing: You can unsubscribe from promotional emails at any time.
To exercise any of these rights, please contact us at [email protected]. We will respond to verified requests within 30 days.
7. California Privacy Rights
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights. You may request that we disclose the categories and specific pieces of personal information we have collected, the sources of that information, and the business purpose for collecting it. You also have the right to opt out of the sale of your personal data (though we do not sell data). To submit a CCPA request, please email us with the subject line "CCPA Request."
8. Retention of Data
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Appointment records and service histories are typically kept for the duration of your client relationship plus a reasonable period thereafter. When data is no longer needed, it is securely deleted or anonymized.
9. Third‑Party Links
Our site may contain links to external websites that are not operated by us. We have no control over, and assume no responsibility for, the content or privacy practices of these third‑party sites. We encourage you to review the privacy policies of any website you visit.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our services after any changes constitutes your acceptance of the new policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please reach out:
The Brow Atelier
738 N La Cienega Blvd
Los Angeles, CA 90069
(424) 335-8271
[email protected]